Terms of Service
Last updated 2026-06-17
These Terms explain how OpenCMO is offered while it is invite-first and founder-led. They are written for early customers, Founder Sprint buyers, design partners, and future public SaaS customers.
OpenCMO is built for founders and teams that want a supervised marketing operating system for market radar, campaign drafts, approvals, analytics, and CMO-style briefs.
Access may be limited to invited users, qualified design partners, Founder Sprint customers, or approved public SaaS accounts while the product matures.
You are responsible for keeping your account secure and for making sure anyone you invite is authorized to work on your product or workspace.
OpenCMO may suspend or restrict access for abuse, non-payment, security risk, legal risk, or activity that could harm the service or other customers.
Founder Sprint work can include product context review, Brand Brain setup, market radar, campaign briefs, draft assets, Studio packs, approval queues, and CMO briefs.
Customer inputs, timely review, and accurate product information are required for useful output. Delayed inputs may move delivery timelines.
Founder Sprint customers can cancel for a full refund before kickoff or before meaningful delivery work begins. After kickoff, refunds are reviewed case by case and may be prorated for undelivered work.
Completed strategy work, delivered campaign packs, onboarding sessions, CMO briefs, reports, or other completed services are not automatically refundable.
Invite-only design partners and manual subscription customers can cancel before the next billing period or renewal. Access normally continues through the paid period unless there is abuse, non-payment, legal risk, or security risk.
For future public SaaS plans, cancellation should stop future renewals and keep paid access through the current billing period. Partial-period refunds are not automatic unless required by law, caused by a duplicate charge, billing error, or service failure.
Billing and refund requests should be sent to yuhua21223@gmail.com while the product uses the temporary support inbox.
Do not use OpenCMO to publish without review, send unauthorized direct messages, scrape behind logins, bypass anti-bot controls, buy ads without approval, impersonate others, or generate illegal, deceptive, hateful, or harmful content.
OpenCMO is approval-led. Drafts and recommendations should be reviewed by a human before they are used publicly.
You remain responsible for the product information, customer context, links, files, prompts, and other materials you provide.
OpenCMO may generate drafts, summaries, reports, and recommendations from that context. You are responsible for reviewing accuracy, claims, compliance, and suitability before using output publicly.
Current support, billing, security, deletion, and export requests should be sent to yuhua21223@gmail.com.
OpenCMO aims to provide a first response within 24 hours while the product is founder-led and invite-first.
OpenCMO may update these Terms as the product moves from founder-led sales to public SaaS. Material changes should be reflected on this page.
These Terms are operational product terms and should be reviewed before broader public paid launch.